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It is a digital SIM card: it does the same as the plastic one, but it is downloaded to the phone with a QR code. With it you have internet at your destination without opening the phone or swapping cards.

Yes. Your usual SIM stays in the phone, with your number for calls and texts. The travel eSIM only provides the internet, and WhatsApp keeps your number.

The eSIM is data only: it has no phone number. You can call over WhatsApp or any app that uses the internet.

Install it at home, on Wi-Fi, a few days before you leave. The plan starts counting when the eSIM first connects to a network in a country the plan covers, not when you buy it. If your own country is covered (a Europe plan while you are in Spain, say), keep the travel line switched off until you leave.

That you do not run out of internet: there is no data amount that cuts the connection once it is used. What changes is the speed. Each day you get 1 or 2 GB at full speed, depending on the level, and if you use it up you stay connected more slowly until 24 hours have passed. Each destination shows it level by level before you buy.

When you pay, it arrives by email with its QR code and is kept in your account. We do not ship anything by courier.

By card, on the secure Redsys gateway. The price you see includes taxes and is paid once.

Sign in to your account and top up the same eSIM, without installing anything new. There you also see the data and days you have left. If you top up before your plan ends, the new one waits in the queue and starts when the previous one finishes.

Yes. You can use your phone as a hotspot and share the eSIM data with your other devices.

Each eSIM installs once, on one device. It works on phones, tablets and laptops with eSIM, not on watches. If you are changing phone, write to us before deleting it.

Yes. An eSIM that goes six months without being used stops working: activate your plan within six months of buying it. After using it, you can top it up as long as it does not go another six months unused.

Yes. You have 14 days from the purchase to change your mind: until you activate the plan you get a full refund, and once activated you pay only for the part used. Use “Withdraw from contract here”, at the foot of the site.